Tasman Casinotavern / formal notice
This Privacy Policy explains how Tasman Casinotavern handles personal information when you use this website, contact the venue, make a dining enquiry or reservation, or visit our physical venue at 88 Southbank Boulevard, Southbank, Melbourne VIC 3006, Australia.
Jump to your privacy choices01 / scope
This policy applies when you browse this website or choose to communicate with the venue. It covers information you provide in a website enquiry, in concierge communications, or while planning a dining enquiry or table reservation. Before sending personal information, please read this policy so you understand the limited purposes for which it may be handled. Privacy enquiries may be directed to [email protected].
This policy also applies when guests engage with dining, concierge, VIP, or other hospitality services at Tasman Casinotavern. The venue is a brick-and-mortar luxury dining establishment and authentic offline casino located at 88 Southbank Boulevard, Southbank, Melbourne VIC 3006, Australia. It is intended to explain how information connected with an in-person visit may be handled alongside information supplied through the website.
This website does not offer online gambling or internet gaming. All gaming at the venue is conducted on-premise only. Guests who participate do so in the physical venue, where physical cash may be exchanged for genuine casino chips at the cashier cage. Live tables are attended by professional croupiers and pit bosses. This policy concerns information associated with those physical venue interactions; it does not describe an online wagering account, virtual games, or website-based betting service.
02 / information
Enquiries
When you make an enquiry or arrange a visit, you may choose to provide basic contact information such as your name, phone number, email address, and the information included in your message. This information is visitor-provided; this website does not present a compulsory account requirement for ordinary browsing. You may also contact the venue using 1800 858 858, +61 475 628 319, or [email protected] where appropriate to your request.
Hospitality
For a dining reservation or concierge request, you may provide details relevant to planning your visit. Examples can include a requested date or time, party-related details, dining preferences, and special requests that you choose to share. These details help the venue consider and coordinate a physical hospitality request during Dining service, available from 12:00 PM – Late. We do not assume information that you have not provided or describe an unspecified guest-profile system.
Website use
Limited technical information may be generated when you use this website. Depending on the relevant feature, this can include general browser, device, usage, and cookie-related information collected through the site. We use this description in a general sense because the information generated can depend on how you interact with the website. For further detail about cookie-related information, please read the Cookie Policy referred to below.
Access and obligations
Additional information may be requested or recorded where reasonably necessary for entry, venue operations, safety, responsible conduct, or legal and regulatory obligations. This may arise in the context of the venue’s strict 21+ house entry policy or its Victorian Gambling and Casino Control Commission (VGCCC) compliance notice. This does not mean that every visitor must provide the same information; the relevant context and any applicable requirement will guide what is reasonably necessary.
03 / purpose
Contact and enquiry information may be used to respond to your question and coordinate concierge assistance that you have requested. This can include responding to a call, email, or practical planning question about a visit. The information used will depend on the nature of your request and is intended to keep the response connected to the communication you initiated. Privacy-specific questions can be sent to [email protected].
Reservation and preference information may be used to arrange dining, hospitality, and a physical visit to the venue. For example, details supplied in connection with Dining service from 12:00 PM – Late may help the venue consider an enquiry for Tasman Casinotavern at 88 Southbank Boulevard, Southbank, Melbourne VIC 3006, Australia. Providing information does not represent a promise of availability or a particular booking channel.
Information may be used where reasonably needed to operate the venue, support safe and responsible conduct, and apply access requirements, including the strict 21+ house entry policy. The precise use will depend on the circumstances and the information reasonably relevant to them. This statement does not imply use of a particular monitoring or risk-assessment tool. The Responsible Gambling AU Hotline notice is available at 1800 858 858 for anyone seeking responsible gambling support.
Responsible access notice: 1800 858 858 is the Responsible Gambling AU Hotline.
Information may be used where necessary to meet obligations applying to the venue or to respond to a lawful request. This includes the context of the Victorian Gambling and Casino Control Commission (VGCCC) compliance notice. We do not use that reference to suggest routine disclosure to a named authority. Any handling in this context is considered according to the relevant circumstances and the legal, regulatory, safety, or operational requirement involved.
04 / disclosures
Information may be shared with people or service providers who assist with website, concierge, reservation, operational, or professional support where that information is needed for their role. The amount shared should be limited to what is reasonably necessary for the relevant support activity. This policy does not identify a particular booking platform, payment provider, cloud host, or agency, because no such provider-specific statement is made here.
Information may be disclosed where required or permitted for legal, regulatory, safety, or lawful-request purposes. This includes the general context of the Victorian Gambling and Casino Control Commission (VGCCC) compliance notice. The statement is deliberately limited: it does not mean information is routinely disclosed to any named authority, nor does it describe a particular regulatory procedure beyond what may be required in the circumstances.
Information may be considered in connection with professional advice or a lawful business administration matter where appropriate handling is required. Any such consideration is intended to remain connected to the relevant matter and proportionate to it. This policy does not state that information is sold, transferred overseas, or used in connection with a corporate ownership change, and it does not create a broader disclosure practice than the circumstances reasonably require.
05 / handling
The venue takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. The steps appropriate to a particular interaction depend on the information and the setting in which it is handled. No method of electronic transmission or storage can be guaranteed entirely secure. When sending information electronically, visitors should use appropriate care and provide only what is reasonably needed for the enquiry or request they wish to make.
Personal information is retained only for as long as reasonably needed for the relevant purpose, operational needs, legal obligations, dispute handling, or recordkeeping. When information is no longer reasonably required for those purposes, it is handled appropriately in the context of the venue’s information practices. We do not state a fixed retention period because the suitable period can depend on the information involved and the reason it was collected or kept.
07 / your request
You may contact the venue with a privacy question, access request, correction request, or concern about personal information. Please provide enough detail to identify the request and allow a considered response. The page-specific route for privacy enquiries is [email protected]. Including relevant context, such as the nature of your interaction with the venue, can help us understand what information or issue you are asking about.
Before acting on a request, the venue may need to take reasonable steps to verify the requester’s identity and may ask for further detail where necessary. This helps ensure that personal information is addressed in relation to the appropriate person and request. Requests and responses will be considered in accordance with applicable obligations and the circumstances presented. This policy does not state a fixed response deadline, fee position, or refusal procedure.
If you remain concerned about how your request has been handled, you may contact the venue again and provide further information about the issue. A follow-up communication can identify the earlier request and explain the point that remains unresolved. This keeps the concern connected to the relevant interaction and gives the venue an opportunity to consider the additional detail provided.
08 / formal notice
Tasman Casinotavern may update this Privacy Policy from time to time. The current version will be made available on this page, so visitors revisiting the policy should review the effective date shown with the document. This closing notice is intended to make the policy’s current status clear without changing the way personal information is handled for a particular request or interaction.
Tasman Casinotavern
Entry Restricted: You must be at least 21 years of age to enter the venue and access our offline gaming floors and private dining salons.
